Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, your item must meet these criteria:
 
  • Unused, unwashed, and free of stains, tears, or signs of wear (critical for bedding hygiene)
  • In the original packaging (including tags, labels, and protective covers)
  • Accompanied by a receipt or digital proof of purchase
 

Non-Returnable Items

 
The following items are exempt from returns (due to hygiene, customization, or product nature):
 
  • Bedding sets, pillowcases, or throws that have been washed or used
  • Customized/personalized products (e.g., monogrammed decorative pillows)
  • Sale items marked as “final sale”
  • Gift cards (if applicable)
 

Partial Refunds

 
Partial refunds (50–80% of the purchase price) may be granted in these situations:
 
  • Bedding/soft furnishings returned without original packaging (but unused and undamaged)
  • Items with minor, non-hygienic imperfections (e.g., loose threads that do not affect use)
  • Items returned 15–30 days after delivery (full refunds require return within 15 days)
 

Refund Process

 
  1. Once your return is received and inspected (3–5 business days after delivery to our address), we will email you to confirm receipt of the item.
  2. We will also notify you of whether your refund is approved or rejected.
  3. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you have not received your refund:
 
  1. Double-check your bank account or credit card statement (processing times vary by provider).
  2. Contact your payment processor (e.g., credit card company) to confirm the refund status.
  3. If unresolved, email us at comfort@onlinesre.shop with your order ID and refund request details.
 

Sale Items

 
Only regularly priced items are eligible for refunds. Sale items marked “final sale” cannot be refunded or exchanged.
 

Exchanges

 
We only replace items if they are defective or damaged (e.g., torn bedding, faulty stitching on pillows). To request an exchange for the same item:
 
  1. Email us at comfort@onlinesre.shop with your order ID and issue details (photos of defects/damage are recommended).
  2. Ship the item to our return address (include your order ID in the package):
    Online Store LLC

     

    6280 ABBOTTS PARK RD APT N

     

    FAYETTEVILLE, NC 28311, USA

     
     
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You will receive a gift credit for the return value. A gift certificate will be emailed to you once the returned item is inspected.
  • If the gift was shipped to the giver first: We will refund the gift giver, and they will be notified of the return.
 

Return Shipping

 
To return your item, mail it to the address listed in the Exchanges section above.
 
  • You are responsible for return shipping costs (non-refundable) unless the item is defective/damaged (we will reimburse standard shipping fees upon verification).
  • For higher-value items (e.g., full bedding sets), we recommend using a trackable shipping service or purchasing insurance—we do not guarantee receipt of untracked returns.
 

Need Help?

 
Contact us at comfort@onlinesre.shop with questions about refunds, returns, or exchanges.