This policy applies to all U.S. orders of bedding and soft furnishings from onlinesre.shop. We prioritize safe, timely delivery of your products.

1. Order Processing Time

  • Orders are processed within 1–2 business days of payment confirmation (excluding weekends, holidays, and peak seasons).
  • Bedding sets and larger items are packed in protective, eco-friendly packaging to prevent tearing/staining during transit.
  • Custom/personalized items (if applicable) require 3–5 business days of processing (you’ll be notified via email).

2. Shipping Methods & Delivery Times

We partner with U.S. carriers (USPS Priority Mail, UPS Ground, FedEx Home Delivery) for reliable service:
  • Standard Shipping: 3–5 business days from dispatch (available for all U.S. physical addresses).
  • Expedited Shipping: 2–3 business days from dispatch (additional fee; ideal for last-minute gifts).
  • Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or international locations.

3. Shipping Costs

  • Standard Shipping: $7.99 (orders under $100).
  • Free Standard Shipping: Available for orders over $100 (U.S. addresses only).
  • Expedited Shipping: $14.99 (flat rate for all U.S. addresses).
  • Oversize Surcharge: $5–$10 for extra-large items (e.g., king-size bedding sets; calculated at checkout).

4. Address Accuracy

You are responsible for correct shipping details. Returned orders due to incorrect addresses incur a $10 re-shipping fee. Double-check your address at checkout to avoid delays.

5. Delayed or Lost Shipments

  • Carrier Delays: We are not liable for delays from weather, logistics backlogs, or peak seasons. Track your order via the provided tracking link (active 24 hours after dispatch).
  • Lost Shipments: If your order is marked “delivered” but not received:
    1. Contact the carrier to file a claim.
    2. If unresolved, email comfort@onlinesre.shop with your order ID/tracking number for assistance.
  • Damaged Items: Report damage within 48 hours of delivery (with photos) to receive a free replacement or full refund.

6. Return Shipping

For eligible returns (per our Refund & Return Policy):
  • Ship items to:

    Online Store LLC

    6280 ABBOTTS PARK RD APT N

    FAYETTEVILLE, NC 28311, USA

  • Include your order ID in the package.
  • You cover return shipping costs (non-refundable) unless the item is defective/damaged (we reimburse standard fees upon verification).
  • Use a trackable service for high-value items (we do not guarantee receipt of untracked returns).