By accessing, browsing, or purchasing products from onlinesre.shop (“the Site”)—a retailer of premium bedding (cotton/linen 4-piece sets) and soft furnishings (decorative pillows, knitted throws)—you (“Customer”) agree to these Terms & Conditions (“Terms”), our Refund & Return Policy, and Privacy Policy.

1. Product Scope

Online Store LLC offers the following products (“Products”):
  • 100% cotton/linen 4-piece bedding sets (sheets, duvet covers, pillowcases)
  • Decorative pillows & cushions (various fabrics/designs)
  • Knitted blankets & throws (soft, durable home textiles)
Product descriptions (material, size, care instructions) are accurate to the best of our ability. Minor color/texture variations may occur with natural materials (e.g., linen) or manufacturing processes.

2. Billing & Payment Terms

  • Billing Type: All purchases are one-time sales (no recurring subscriptions unless explicitly labeled as a “Subscription Plan” for repeat bedding deliveries).
  • Billing Descriptor: Charges appear on your statement as: onlinesre.shop – Bedding & Soft Furnishings.
  • Payment: Full payment is required at checkout (we accept major credit cards, PayPal, Apple Pay, Google Pay). Orders are processed only after payment confirmation.
  • Failed Payments: Delayed or failed payments will pause order fulfillment until resolved.

3. Order Processing & Fulfillment

  • Processing Time: 1–2 business days (excluding weekends, holidays, and peak seasons like Black Friday).
  • Shipping Confirmation: You’ll receive an email with a tracking number once your order is dispatched.
  • Order Cancellation: We reserve the right to cancel orders if:
    • Products are out of stock (you’ll receive a full refund via your original payment method).
    • Payment is fraudulent or unconfirmed.
    • Product details contain errors (e.g., incorrect pricing/sizing).

4. Customer Responsibilities

  • Accurate Information: Provide correct shipping/billing details. We are not liable for delayed, lost, or misdelivered orders due to incorrect information.
  • Product Care: Follow included care instructions (e.g., washing linen bedding in cold water) to maintain quality. We are not liable for damage from improper use/washing.
  • Inspection: Report defective/damaged/incorrect items within 48 hours of delivery (email comfort@onlinesre.shop with photos for verification).

5. Intellectual Property

All Site content (product images, descriptions, logos, branding) is the exclusive intellectual property of Online Store LLC. Unauthorized reproduction, distribution, or modification is prohibited.

6. Limitation of Liability

Online Store LLC is not liable for:
  • Product damage from improper care, third-party services (e.g., dry cleaning), or normal wear-and-tear.
  • Shipping delays/damage caused by carriers (contact the carrier directly for claims).
  • Color variations between product images and actual items (due to monitor settings or natural material differences).
  • Indirect damages (e.g., inconvenience, loss of use) from product defects or order issues.

7. Governing Law

These Terms are governed by the laws of North Carolina, USA. Disputes will be resolved in Cumberland County courts (Fayetteville, NC).